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Staple Yourself to the Customer Experience

February 20, 2013 by Niklas Myhr 2 Comments

Stapler

Today's wakeup call was provided by Brian Solis with his new blog post “The 5 Pillars of New Media Strategy.” Brian argues convincingly that we all should stop looking for a magic formula or success recipe to guide us in our social media travails by simply arguing that it all depends on who we are serving or building a meaningful relationship with. While I myself occasionally fall prey to the temptation to offer list type “secrets” such as in “3 Keys To Social Success,” I do agree that too much of the focus is placed on the social media delivery side. As a consequence, the tendency is to be less concerned about how our social media efforts will be received by customers. [Read more…]

Filed Under: Relationship Marketing, Social Business, Social Media Tagged With: #LinkedOC, brian solis

Stick Shift Social Media

February 9, 2013 by Niklas Myhr 4 Comments

It is increasingly rare these days to encounter a car with a manual transmission and many young drivers barely know what it is, let alone are able to drive them. Some of the advantages of driving with a stick shift, such as the increased attentiveness and the sense of being one with the car, and are forgotten or ignored as the convenience factor of automatic transmissions wins more and more people over. There are those who still resist, though, those who swear by the superiority of manual stick shifting.

One twist to this dilemma was introduced last week when I met a parent here in Orange County who said that their kid's first car will get a manual transmission. Why? Well, then they would at least know that their kid would be so overwhelmed by getting the gear into the right gear, which means that they wouldn't be sending text messages! [Read more…]

Filed Under: Social Media

Trust is Queen

February 8, 2013 by Niklas Myhr Leave a Comment

Queen's 80th Birthday

“Content is King” is an oft-uttered “secret” to success in social media and while I don't think content will become unimportant any time soon, it is also becoming increasingly clear that just offering content, even good quality content, will not be enough any longer if it ever was.

“Context is King” is an alternative statement which has grown in popularity. The focus on context reflects the need for not just the right content to be provided but that it also needs to be made available to the right people, on the right platform, in the right conversation, at the right time, with the right tone, in the right quantity, etc. Sounds like logistics, right? [Read more…]

Filed Under: Social Media

My Favorite Marketing Term

February 7, 2013 by Niklas Myhr Leave a Comment

There are still executives out there who seem to believe that success can be had by simply meeting customer needs. Well, perhaps that in itself is not that simple as it takes some effort to first identify a target segment and then conduct some market research to better understand the customer needs. Still, that is no longer sufficient.

Why not? Simple, technology and globalization has enabled more and better competitors from around world to also market to the whole world both online and offline. In such a hypercompetitive environment, you are toast if you just meet customer needs. Selling yet another me-too product just like many others who conducted similar market research studies is not going to cut it. [Read more…]

Filed Under: Marketing

Your Personal Branding Objectives

February 6, 2013 by Niklas Myhr 4 Comments

Niklas Myhr Stanford University
Niklas Myhr at Stanford University

When setting out to build or refine your own personal reputation and personal brand, your online presence can simply no longer be ignored. “Nobody is going to look or find that information on me online.” No? Are you kidding me? If you today would be about to hire somebody yourself, wouldn't you Google that individual's name at least once? And then dig deeper if something catches your attention? I bet you would.

Still, your online first impression, however important that may be, is only the first gate you need to pass to go places. What is critical next is to have an entrepreneurial mindset about yourself and your whole career. In the book, The Start-up of You, LinkedIn founder Reid Hoffman and Ben Casnocha argues for a radical move away from the notion that you will be a lifer at a major corporation being promoted every few years. Instead, we are entering a more foreign and uncertain territory in which we have to adapt and reinvent ourselves and our personal brands continuously to stay with the times and to take advantage of the best opportunities for our skills. [Read more…]

Filed Under: Personal Branding, Social Media

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